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  1. Facilitate the expeditious, efficient, lawful and reasonable, impartial and procedurally fair method of resolution of complaints.
  2. Make police accountable to the public for their action
  3. Ensue independent handling of complaints by the service
  4. Enhance confidence in both the public and the police in handling of complaints against the service
  5. Submit quarterly returns to the Internal Affairs Unit on cases handled by the Directorate for onward transmission to IG
  6. Liaise with IAU to ensure that all complaints received are properly investigated to the satisfaction of the complainant.
  7. Act as a linkage between the DIG Kenya Police Service and various units and formations as far as complaints handling is concerned.